My frame keeps disconnecting from Wi-Fi

Overview

Normally your Loop frame will automatically reconnect to Wi-Fi by itself. If it's unable to do so after an extended period of time however, a notification will be displayed on the top right corner of its screen. If this alert is coming up repeatedly then take a look at our guide below for possible solutions.

Solution:

Unfortunately Wi-Fi is a little more complicated to troubleshoot because everyone's Wi-Fi router and home setup are different. Please try the list of suggestions below in order to see if they resolve your issue:

1. Restart your router, wait 5 minutes then restart your Loop frame. It may sound simple but we've found some routers just get clogged up over time and this helps reset everything.
2. Check to make sure your frame has the latest software updates. You'll need to first reconnect your frame to Wi-Fi beforehand, then go to the Settings Menu and selecting the option 'Software update'.
3. If your frame is far away from the router, consider moving it closer temporarily to see if that resolves the issue
4. If you're still having trouble please reach out to customer support in the app or by sending us a message at help@loopfamily.com. From here, we'll check the Loop from our end to see if we can find any issues.